退款政策

Returns

We accept return requests within 14 days of delivery. To be eligible, merchandise must be unworn, unused, unwashed, with original tags attached, and in its original condition. Proof of purchase is required.

Before sending anything back, email MotivatedAndGiftedApparel.NYC@gmail.com with your order number and reason for the request. Returns sent without authorization will not be accepted.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Made-to-order items

M&G pieces are produced after an order is placed. Because production begins specifically for your order, cancellations or changes are not guaranteed once production has started. Please review your size, color, and shipping address carefully before checkout.

Damaged, defective, or incorrect orders

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at MotivatedAndGiftedApparel.NYC@gmail.com. Include your order number, a description of the issue, and clear photos. After review, we will arrange an appropriate replacement or refund when approved.

Non-returnable items

Final-sale merchandise, gift cards, worn or washed items, items without original tags, and personalized or custom-made items cannot be returned. We also cannot accept returns based solely on minor color differences caused by screen settings or the natural variation of pigment-dyed and washed garments.

Exchanges

We do not process direct exchanges. If your return is approved, place a new order for the preferred size or color.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional time to post the credit.